Terms and Conditions

ARRIVAL TIME

To ensure a thorough consultation and to receive the full benefits of your treatment we recommend that you arrive at least 10 minutes before your treatment. Should you arrive late, we will always try to accommodate your appointment request though your treatment time may be reduced and you will be charged for the full amount.

CANCELLATION OF APPOINTMENTS

As your appointment is especially reserved for you, we require 24 hours’ notice to cancel your appointment. Rescheduled appointments on the same day, subject to availability, will not incur a charge.

REFUND POLICY

Unopened products may be returned within 7 days with a purchase receipt. Opened product returns are not accepted.

HEALTH CONSIDERATIONS

Please notify our therapist before you book any treatments or programs should you suffer from high blood pressure, allergies, physical ailments, disabilities or if you are pregnant so that we may provide the most suitable treatment or program option for you.

LOCKER FACILITY

We do provide locker in each of rooms to keep your belongings safe.

GIFT VOUCHERS

All vouchers are valid for 6 months from purchase date. No cash alternative or refund is permitted.

SPA ATTIRE

We provide you with robes and suitable footwear for use in the wet areas. We provide disposable underwear or alternatively you may wear your own swim suits . Therapists are professionally trained in draping techniques to ensure your privacy and comfort.